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Frequently Asked Questions (FAQs)

  

About House Of Elegance

  • What is House Of Elegance?

House Of Elegance is an endeavor to amalgamate the rich Indian heritage of textiles and ancient craft techniques with contemporary designs. We aspire to make every home look beautiful and enhance the elegance in everyone’s lives, that inspire others, by offering authentic and exclusive products.

  • Where does House Of Elegance source its products?

We directly work with skilled artisans and craftsmen across India to create authentic and exclusive products. We bring refinement in our products by blending the ancient craft techniques with variety of premium quality fabrics to complement the modern era contemporary taste.

 

 Login & Registration

  • How to register/create an account?

You can register/create an account with House Of Elegance using your E-Mail ID. 

  • How do I login to my account?

Registered users can login to their account using registered E-Mail ID and password.

  • I forgot my password. What should I do?

Go to Login page and click on Forgot your password link.

Enter your registered email ID and click submit.

A link to reset your password will be sent to your registered E-mail ID.

Click on the password reset link to change your password.

  • I am trying to Login/Create an account/Resetting my password, but did not receive an email?

Wait for few minutes, you will definitely receive it.

In rare cases if you didn’t receive, kindly refresh your Email Inbox or refresh your web browser.

Also check your Spam folder and mark this mail as Not Spam to make sure our further communication emails will not land in Spam.

Still, none of the above worked for you? Please email us at wecare@houseofelegance.in to help you.

  • Is it necessary to create an account to shop at your online store?

No, you do not need to create an account to shop at our online store. You can shop as a guest without creating an account. However, we recommend that you register/create an account in order to keep a history of your orders and avail benefits of offers and previews of our new collection launch.

 

Shopping & Orders

  • Where can I shop for House Of Elegance Products?

You can shop for our exclusive range of products at our website www.houseofelegance.in

  • I am not able to place an order. What should I do?

We regret that you had to face this inconvenience. This might happen due to various reasons as listed below:

  • Device/Web-Browser Issues: Clear your cache and history and login again. Try using a different computer/ mobile device or web-browser to place your Order
  • Payment Method Issues: Card Blocked/Declined due to insufficient funds or incorrect card credentials. Try using different payment method or contact your bank to help resolve the issue.
  • Payment Gateway Issue: Please try after some time as this happens while server maintenance. 

Still, none of the above worked for you? Please email us at wecare@houseofelegance.in to help you.

  • What does it mean if an item is showing Sold Out / Out of Stock?

All products shown on our website are exclusively made for our online store and we try to keep our stock updated on our website. However, at times when the demand for a particular product exceeds its supply, the item shows Sold Out or Out of Stock, it means that particular product is unavailable in our stock at that point of time.

  • What if I placed an Order for Out-of-Stock Item?

If you placed an order for an item which is not in our stock, we will inform you through an email within 2 working days and you will get the full refund amount via the same payment method you used when placing your order.

  • Do you take Back Order for Out-of-Stock Item?

We do not take request for back orders for out-of-stock product. However, we keep a note of your choice and will notify you when an out-of-stock item becomes available which would allow you to place a new order for this product.

  • How can I check the status of my order?

To check the status of your order, visit our website www.houseofelegance.in. Login using your credentials and go to “Order History” section under “My Account”.

We dispatch all the orders from our warehouse within three working days and then you can track your order from “Track Your Order” option on the Home page of our Website.

You will also receive email notifications with the status of your order.

Still, none of the above worked for you? Please email us at wecare@houseofelegance.in to help you.

 

Billing & Payments

  • Are taxes included in the prices shown on your website?

For Domestic Deliveries (within India) – All product prices mentioned on our website are in Indian Rupees and are inclusive of GST applicable on the date of placing the order.

For International Deliveries (outside India): We are currently shipping within India only. However, we plan to start international shipping services soon. Applicable taxes & duties will be updated on our website accordingly.

  • What are the various payment methods accepted on your website?

You can make payment via Net Banking, Credit Cards, Debit Cards, UPI, Paytm, other mobile wallets.

All payment transactions on www.houseofelegance.in are processed in real time through secure and trusted payment gateways. We follow the best industry security practices and our payment gateways are compliant with highest standard of security in the payment processing industry.

At present we do not have Cash on Delivery (COD) option for accepting payment against your purchases.

 

Shipping & Cancellations

  • What are your shipping charges?

For Domestic Deliveries (within India) - We offer Free Shipping on all orders above Rs. 5000. We charge a flat Rs. 150 as shipping fee for all orders below Rs. 5,000. This fee will get added at the time of checkout after you provide shipping address for your order.

For International Deliveries (outside India): We are currently shipping within India only. However, we plan to start international shipping services soon. Applicable shipping charges will be updated on our website accordingly.

  • Is Octroi or Entry Fees applicable on domestic shipping?

We ship all our orders from our warehouse in New Delhi, India. In some cases of interstate shipping, additional duties like Octroi or Entry taxes may be levied once the shipment reaches your state. In case where additional duties or taxes are applicable the customer will be responsible for paying these additional taxes. Our shipping partner will clear the goods for you and deliver at your doorstep. You are required to pay the additional fees directly to the shipping partner if presented with a receipt of such payment.

  • How much time does it take to deliver the items upon dispatch?

We ship our products within 2-3 working days after receiving the order. The delivery time varies based on the destination for delivery. Typically, it may take up to 2-7 days for delivery. At times, due to unforeseen reasons there may be slight delay in shipment. We appreciate your patience during these times and ensure your delivery as soon as possible.

  • How do I track my order?

Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online on our “Track Your Order” page.

Please email us at wecare@houseofelegance.in to help you.

  • Can I change my delivery address once the order is placed?

Address change requests will be accepted only if made within 24-hours of placing the order and if the order has not been shipped and if the new location is within the same state.

Please email us at wecare@houseofelegance.in to help you.

  • When will I get my delivery?

Our courier delivery partners will make deliveries between 9:00 AM – 7:00 PM, Monday – Saturday, excluding public holidays. Our delivery partners will attempt to deliver the package 3 times before it is returned back to us. Please provide your complete address with pin code and mobile number in the delivery address for smooth delivery. Orders will not be delivered at PO Box address.

  • Why did I receive only a part of my order?

Shipment against your order may have been dispatched in separate packages due to stock availability and package size related issues.  You may have received some part of the shipment and the other remaining would still be in transit.

  • I want to cancel my order. What should I do?

We would have loved to serve you, however, if for some reason you want to cancel your order you can do so before it is shipped.

Cancellation requests will be accepted strictly within 24 hours of placing the order only.

If you wish to cancel your order, you can do so by sending us an email to wecare@houseofelegance.in within 24 hours of placing the order.

All cancellation request will be processed as per our cancellation policy.

 

Return and Refunds

  • What is your Return and Refund Policy?

We believe in our products and are confident that you will love them too. Our products are handcrafted by artisans and each product is a creation of love and skill. The artisan uses all their abilities to create a beautiful and unique product that celebrates their craftsmanship. Due to the nature of our products and crafts involved any irregular weave, print or stitch is not considered as a defect.

Returns are accepted only in case if wrong product has been dispatched or if there is any manufacturing defect.

Inform us immediately within 48-hours of receiving delivery, by sending an email with required details at wecare@houseofelegance.in. All return and refunds will be subject to our Return and Refund Policy.

To be eligible for a return,

  • Do not use the product.
  • Do not cut tags
  • Retain original packaging and receipt for proof of purchase.
  • When are returns and exchanges not possible/eligible?

Products are not eligible for returns and exchanges in the following scenarios; 

  • Any product purchased under any kind of sale or promotional event.
  • If the product returned is used, or in damaged condition or without original packing and tags.
  • Our products are handcrafted and may have slight variations in weaves, colors and prints that are a natural outcome of the human involvement in the process. These will not be considered as defects and does not qualify for returns.
  • If there are minor color variations in actual product and product image due to photographic lighting sources and different screen resolutions.
  • No refunds would be given if wrong or incomplete shipping address was provided at the time of order placing. We do not deliver at PO Box Addresses.
  • If there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
  • How would I get refund for my returned order?

Once the return request is approved your refund will be processed and a credit will be automatically done to your original method of payment, within 10 days of approval for refund.

  • How would I get refund for my cancelled order?

Once the order is cancelled, it takes us two working days to initiate refund from our end and a credit will be automatically done after deduction of 2.5% as payment gateway charges to your original method of payment, within 10 business days.

If as a rare case, you did not receive the payment in your account even after 15 days of cancellation of order, please email us at wecare@houseofelegance.in to help you.

 

 

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