Shipping and Cancellation Policy
Timely and safe delivery of your order is of utmost importance to us. It is our endeavor to make your shopping experience with www.houseofelegance.in completely hassle-free. We ship through registered and reputed courier companies in India. All products are shipped from our warehouse in New Delhi.
- All orders are shipped within 2 to 3 working days (except Sunday and Public Holiday’s) of placing of the order. Unless otherwise specifically mentioned in the product details.
- It takes another 2 to 7 working days for the order to reach you based on your location.
- However, if a product is out of stock for some reason, we will get in touch with you immediately and you can choose to cancel the order in that case, without any charges.
- We provide Free Shipping for Orders above INR 5,000/-.
- We charge a flat Rs. 150 as shipping fee for all orders below INR 5,000/- This fee will get added at the time of checkout after you provide shipping address for your order.
- Address change requests will be accepted only if order has not been shipped and is only possible if new location is within the same state.
- Once your order has been shipped, you will receive an email notification with the courier and tracking details so that you can track your order online.
- Our courier delivery partners will make deliveries between 9:00 AM – 7:00 PM, Monday – Saturday, excluding public holidays. Our delivery partners will attempt to deliver the package 3 times before it is returned back to us. Please provide your complete address with pin code and mobile number in the delivery address for smooth delivery. Orders will not be delivered PO Box address.
- You need to sign the receipt upon delivery of goods. If you are not available to receive and sign for your delivery, please provide details of the alternative person to sign and accept delivery on your behalf. However, we take no responsibility for goods signed by an alternative person.
- For further assistance, please contact us at +91 - 9650504299 (Monday – Saturday 10:00 AM to 7:00 PM) or email us at email@example.com
- Due to COVID-19, we request you to bear with us in the case of slight delay.
- The delivery timelines above are an estimation only. Since we rely on our courier partners for delivery, this can vary due to factors that are outside our control.
- For all claims for damages must be reported to customer service within 24 hours of the time of delivery.
- Currently we are shipping within India only. We will update the payment and shipping details on our website once we start accepting International orders.
- Cancellation requests will be accepted strictly within 24 hours of placing the order only.
- If you wish to cancel your order, you can do so by sending us an email on firstname.lastname@example.org within 24 hours of placing the order.
- We will refund the order amount after deduction of 2.5% as payment gateway charges.
- The refund will be made by the same mode as of the payment within 10 working days.